TERMS & CONDITIONS

Welcome to Accessed. By using our website and services, you agree to the following terms and conditions:

1. Use of Services

Our website and services are intended for professional use. You agree to use them lawfully and not to misuse, exploit, or harm our platform or virtual team members.

2. Intellectual Property

All content—including text, visuals, service names, and branding—is the exclusive property of Accessed. You may not copy, use, or distribute this content without written permission.

3. User Responsibilities

You agree to:

• Provide accurate and honest information during onboarding
• Communicate respectfully with assigned virtual team members
• Pay invoices promptly according to agreed terms

4. Service Terms

Accessed provides virtual staffing solutions by matching clients with trained virtual team members. Each engagement is governed by a separate agreement outlining:

• Scope of work
• Schedule or time zone coverage
• Duration of contract
• Payment terms

5. Service-Level Agreement (SLA)

To ensure a high standard of service, Accessed adheres to the following SLA commitments:

a. Availability

• Virtual team members will be available during agreed working hours, excluding weekends and declared holidays unless otherwise arranged.
• In case of planned leaves or absences, Accessed will notify the client at least 48 hours in advance and provide options for temporary coverage if applicable.

b. Response Time

• Non-urgent client messages: Response within 12 business hours
• Urgent requests (within scope): Addressed within 2–4 business hours
• Escalations or performance issues: Acknowledged within 1 business day

c. Task Turnaround

• Task completion timelines are based on mutual agreement and complexity.
• Revisions or rework will be accommodated promptly if requested within the agreed service scope.

d. Issue Resolution

• Any dissatisfaction or concern regarding service delivery should be reported to our operations team via admin@accessedph.com.
• We commit to investigating and resolving issues within 2–5 business days, depending on the nature of the concern.

6. Limitation of Liability

Accessed shall not be held liable for indirect, incidental, or consequential damages. We do not guarantee uninterrupted service due to factors beyond our control, such as internet outages or third-party tool limitations.

7. Termination

Either party may terminate the service with prior written notice, as defined in the individual service agreement. Accessed reserves the right to suspend services for violation of these terms or abuse of virtual team members.

8. Contact

For questions about these Terms or the SLA, please contact us at admin@accessedph.com.